Delivery details

We will try to ensure that your order is delivered to the recipient's address you have provided. However, there are times when this is not possible due to problems with the address provided or due to problems our drivers may encounter when attempting to deliver the order. It is therefore very important that you ensure that the address of the recipient you provide is accurate, and that you give us additional instructions to assist our drivers to locate difficult-to-find addresses. We cannot be held responsible for non-deliveries in case of invalid or outdated delivery addresses provided by the client; re-deliveries in such cases are subject to an additional delivery charge. will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE. Multiple shipments/delivery may result in multiple postings to the cardholder's monthly statement.

Deliveries to offices or other commercial establishments

When delivering to offices, internal distribution stations, receptions etc we will always ask the person accepting the flowers to sign a proof of delivery. lecadeau cannot be held liable for any delays or damages that may occur with the product from this point onwards. If a delivery is rejected by the recipient, the recipient is not home or not available ( e.g. in hospital), your order will be taken back to our store. We will then contact you, and you have the option of either collecting the order from our store or you can arrange a re-delivery of the order, this will be subject to an additional delivery charge.

Delivery Instructions

When you leave any delivery instructions with us, we will do our best to follow them (e.g. if recipient is not in please leave roses with a neighbour). Once delivered and signed for, Lecadeau cannot be held liable for the order from this point onwards

Courier deliveries (using Interparcel / Fedex / UPD /DHL etc)

Lecadeau will always ship using the fastest possible delivery service provider. Under normal circumstances the packaging will ensure that any order will arrive in good condition; therefore the order might be packed or wrapped with additional, non-branded protective packing. Lecadeau will not take responsibility, or offer a refund for the order if the package is not collected by the courier, has not been delivered on the next day or has been damaged by the courier company during transport. In this case lecadeau will request a refund for the shipping costs from the courier company and if this is received, we will refund the sender for the shipping costs only. As soon as the courier company collects the order at one of our outlets, we receive a tracking number for the shipment, we can provide this number to the client upon request.