Ordering with lecadeau

* By placing an order with lecadeau, either in store, on the phone or via our website at www.lecadeau.ae (further referred to as “the website”) you are agreeing to the following terms and conditions . Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE. United Arab of Emirates is our country of domicile. Minors under the age of 18 shall are prohibited to register as a User of this website and are not allowed to transact or use the website. If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection. The cardholder must retain a copy of transaction records and Merchant policies and rules. We accept payments online using Visa and MasterCard credit/debit card in AED.

Changes to your online order

If you wish to change your order, please contact us. Please note that changes to your order, such as change of delivery address or card message must be made at least 6 hours before the delivery is due to take place. This will ensure that we have time to amend the order prior to dispatch. Once your order is being processed, cancellation of your order is possible only in exceptional circumstances and is entirely at our discretion.

Availability of products

We will always aim to deliver the product in the colour or the closest match to the colours ordered. However your order might not contain exactly the same rose varieties / arrangements / bouquets as displayed or advertised. We aim, but cannot always guarantee to deliver a certain variety or amount of one variety of roses. If we have difficulties in fulfilling your order we will contact you and discuss suitable alternatives. As every lecadeau arrangement is freshly made, we hope you understand that as soon as an order has been accepted by the recipient, it can no longer be exchanged.

Personal information

To ensure that we can communicate effectively with both customers and recipients, it is very important that you provide us with accurate contact information. We will never share your identity with the recipient, even if they request this information. Please note that we value your privacy and will never disclose or sell your private information.

Testimonials

We reserve the right to display customer testimonials on our website. These will not bear the name nor any marks of identification such as special dates, pictures or footage related to the origin of the message

Copyright and Trademarks

lecadeau® is Registered Trademark. The use of the logo, mark or any part of it is prohibited unless authorized by lecadeau

Corporate / Account Customers

lecadeau may provide account or credit facilities for corporate clients’ subject to satisfactory credit references, and invoice these parties after the delivery / event has taken place. Payment terms are 30 days, starting on the last day of the month in which the order has been delivered. Payments can be made either via BACS transfer, cheque or credit card. The above Terms and Conditions and Cancellation Policy are part of any contract or legally binding agreement between lecadeau and any third party.